Sofgen Pharma, S.A., together with all affiliated and subsidiary companies (collectively, “Sofgen” or “we”), uses this Privacy Notice to explain how we collect, manage, and use the personal information of individuals who visit the website where this Notice is posted or linked (the “Site”), as well as those who interact with Sofgen through other related digital or in-person channels.
By accessing or using this Site, you acknowledge and agree that Sofgen may process your personal information in accordance with the terms outlined in this Privacy Notice, which may be updated periodically.
This Notice explains the types of information we collect through the Site and related touchpoints, the purposes for which we use that information, the safeguards we apply to protect it, and the choices and rights available to you regarding the processing of your personal information.
Please note that the Site may contain links to third-party websites, content, or services that are not operated or controlled by Sofgen. Sofgen is not responsible for the operation of those websites or for how they collect, use, or disclose your personal information. We encourage you to carefully review the privacy policies and terms applicable to any third-party websites before providing your information.
Because Sofgen operates in multiple countries through its affiliates and subsidiaries, this Notice also includes references to country-specific policies, terms, or notices that may apply to the collection and processing of personal data in certain jurisdictions.
1. Who We Are
Sofgen Pharma, S.A. is a parent company headquartered in Luxembourg and leads a corporate group with affiliates and subsidiaries primarily located throughout the United States, Latin America, and Central America.
This Site is technologically administered and operated by its indirect affiliate in Colombia, Procaps S.A., which provides technological support and operational services to the Group.
In this context, Sofgen and its affiliated entities process the personal information of individuals with whom they interact, including Site visitors, service users, healthcare professionals, suppliers, business partners, job applicants, patients or their representatives, and other stakeholders, in accordance with applicable laws, internal data protection policies, and the provisions set forth in this Privacy Notice.
2. Scope of This Privacy Notice
This Notice applies to personal information collected by Sofgen through:
- The corporate website and its country-specific or business-line microsites.
- Online forms, applications, and digital solutions that reference or link to this Notice.
- Offline interactions, including events, programs, visits, customer service channels, and direct communications, where this Notice is expressly referenced.
3. How We Collect Your Personal Data
For purposes of this Notice, “Personal Data” means any information related to you that can identify you directly or indirectly, such as your name, contact information, location data, professional details, or any other information that, alone or combined with other data, may identify you as an individual.
We may collect Personal Data in various situations, including when you:
- Browse our Site or any of its microsites.
- Create a profile or register on a related platform, portal, or application.
- Subscribe to newsletters, events, webinars, programs, or initiatives promoted by Sofgen or its affiliates.
- Download content, complete contact forms, or submit information through links, buttons, or sections that request personal information.
- Submit pharmacovigilance, technovigilance, or product safety reports through designated forms, links, or communication channels.
We may also collect Personal Data when you interact with Sofgen through:
- Support programs, information services, or customer support channels.
- In-person or virtual events, conferences, trade shows, and promotional activities.
- Commercial, contractual, or professional relationships.
- Recruitment and human resources processes.
Each form, platform, application, or communication channel through which Personal Data is collected will provide additional details regarding how the data will be used, the applicable processing purposes, governing regulations, required authorizations or consent language, and instructions for exercising your data privacy rights.
4. How We Use Your Personal Data
4.1. Managing Inquiries, Requests, and Communications
To respond to inquiries, process requests, follow up on submissions, and maintain communications related to Sofgen’s products, services, and activities.
4.2. Relationship Management
To manage Sofgen’s relationship with you or the organization you represent, including contracts, services, orders, billing, support, and follow-up activities involving patients, users, customers, healthcare professionals, suppliers, and business partners.
4.3. Delivery of Services, Programs, and Activities
To administer participation in programs, studies, medical education initiatives, scientific information activities, support programs, digital platforms, and other services provided by Sofgen.
4.4. Content Personalization and Digital Experience
To personalize website content and communications based on your preferences, browsing behavior, interaction history, or areas of interest, including reminders, recommended content, and customized user experiences.
4.5. Analytics, Statistics, and Continuous Improvement
To analyze the use of our websites and communication channels, generate metrics and reports, and improve our products, services, internal processes, security measures, and overall user experience.
4.6. Legal, Regulatory, and Reporting Compliance
To comply with legal and regulatory requirements, audits, patient safety obligations, quality standards, data integrity requirements, and other legal responsibilities, as well as to prevent, detect, and investigate unlawful activities or contractual violations.
5. Cookies and Use of Personal Data for Marketing Purposes
“Cookies” are small text files stored on your device (such as a computer, tablet, or mobile phone) when you visit a website. Cookies help websites remember information about your visit, such as preferences, settings, and actions, making your browsing experience more efficient and personalized.
Our websites and online resources may also collect certain technical information that does not directly identify you but may be associated with you or your device. This information is used to ensure proper website functionality, understand how our digital resources are used, and manage, maintain, and improve those resources.
We may also use this information to deliver content and communications tailored to your interests and preferences based on your interactions with the Site and Sofgen resources.
Information collected through cookies or browsing activity is not used for individualized commercial marketing purposes. Only personal information that you voluntarily provide through newsletter subscriptions, registrations, sign-ups, or similar mechanisms will be used for marketing communications, and the applicable commercial purpose will be clearly disclosed to you.
6. With Whom We May Share Your Personal Data
We may share your personal information with affiliates and subsidiaries of Sofgen Pharma, S.A. located in different countries. These entities may use your information for the purposes described in this Privacy Notice and in accordance with the Group’s internal data protection policies.
We may also share your personal information with third parties, including service providers and business partners acting on behalf of or in coordination with Sofgen, for purposes such as:
- Supporting business operations and transactions.
- Providing technical maintenance, administration, and enhancement of websites, platforms, and digital resources.
- Facilitating mergers, acquisitions, reorganizations, transfers of control, or other corporate transactions.
- Complying with lawful requests from governmental or regulatory authorities and applicable legal obligations.
- Conducting audits, risk management activities, and investigations related to complaints, security incidents, or potential policy violations.
7. International Data Transfers
Sofgen is a global corporate group with affiliates, subsidiaries, and databases located in multiple countries, each operated by the corresponding local entity.
This Site is technologically operated by Procaps S.A. from Colombia and has been designed using Colombian data protection regulations as a reference framework, without limiting compliance with mandatory laws in other jurisdictions.
Accordingly, personal information provided through this Site or related channels may be stored, processed, transferred, or accessed outside your country of residence, including in Colombia, Luxembourg, the United States, Latin America, Central America, and other jurisdictions where Sofgen operates.
Some of these jurisdictions may have data protection standards that differ from or are less stringent than those in your country. Nevertheless, Sofgen will process your personal information in accordance with this Privacy Notice and the Group’s internal safeguards and will seek to ensure that all transfers comply with applicable laws and contractual obligations.