Website terms and conditions of use

SOFGEN PHARMA

This website (hereinafter, the “Website”) is operated by SOFGEN PHARMA (hereinafter, “SOFGEN PHARMA”), a company duly incorporated in accordance with applicable law.

Access, browsing, or use of the Website by any person (hereinafter, the “User”) implies knowledge and acceptance of these Terms and Conditions, which govern the relationship between the User and SOFGEN PHARMA with respect to the use of the Website.

Access, browsing, and use of the Website constitutes the free, prior, express, and informed acceptance by the User of these Terms and Conditions, as well as the Privacy Policy of SOFGEN PHARMA, which govern the use of the Website and the relationship between the User and SOFGEN PHARMA.

Accordingly, by using the Website, the User declares to have read, understood, and fully accepted these provisions. If the User disagrees, in whole or in part, with any of the terms set forth herein, the User must refrain from accessing, browsing, or using the Website.

These Terms and Conditions shall be governed and interpreted in accordance with the laws applicable in the jurisdiction where SOFGEN PHARMA operates. For Users located in Colombia, the provisions of the laws of the Republic of Colombia shall apply.

The Website is directed at users worldwide. SOFGEN PHARMA operates with a direct presence in 13 countries in Latin America and reaches more than 50 countries across all five continents. Access from any jurisdiction is made under the User’s responsibility, and the User must ensure that such access and use comply with the applicable legislation in their place of residence.

SOFGEN PHARMA reserves the right to make, at any time and without prior notice, any modifications, updates, or adjustments it deems necessary to the Website, including, without limitation, the addition, modification, replacement, or removal of content, features, or available services.

Furthermore, SOFGEN PHARMA does not guarantee that access to the Website will be permanent, continuous, or uninterrupted. Accordingly, it may suspend, limit, or interrupt access to the Website, in whole or in part, for technical, operational, maintenance, security, legal compliance reasons, or any other circumstance that makes it necessary.

The Website’s primary purpose is to make available to the public general information about SOFGEN PHARMA, as well as about the products and services offered by the company. It also aims to share educational content related to health topics and to provide institutional contact channels to handle User inquiries or requests.

Important: The information published on the Website is exclusively informational and general in nature. Under no circumstances should it be understood as medical or pharmaceutical advice, nor does it replace the assessment, diagnosis, or treatment provided by duly qualified healthcare professionals.

The User acknowledges and accepts that the information available on the Website is for informational purposes only and does not replace, under any circumstances, the consultation, diagnosis, or treatment provided by healthcare professionals.

The User also understands that some medications may require a medical prescription and that the products mentioned on the Website may not be available in all countries, may have different indications or conditions of use depending on the applicable regulations in each jurisdiction, or may be subject to approval and oversight by the competent health authorities in each territory, including —among others— INVIMA in Colombia, the FDA in the United States, the EMA in Europe, or other equivalent national authorities.

In all cases, Users are advised to always consult a physician or pharmacist before making decisions related to their health or the use of medications or pharmaceutical products.

The User agrees to use the Website in accordance with applicable law, good faith, morality, and accepted practices, ensuring responsible use of its content and features at all times. In particular, the User must refrain from any conduct that may affect the security, integrity, availability, or proper functioning of the Website.

Accordingly, it is expressly prohibited to publish or transmit unlawful, false, defamatory, or fraudulent content; to introduce viruses, malware, or any other mechanism designed to alter or damage computer systems; to engage in reverse engineering or automated or mass data extraction (scraping); and to use the Website for illegal purposes or for commercial activities not authorized by SOFGEN PHARMA.

SOFGEN PHARMA reserves the right to suspend, restrict, or cancel access to the Website when it identifies breaches of these terms of use or any conduct that may pose risks to the platform or third parties.

All content available on the Website, including, without limitation, texts, trademarks, logos, images, designs, audiovisual material, software, and other elements that comprise it, are the property of SOFGEN PHARMA or of third parties who have authorized their use, and are protected by national and international intellectual property laws.

Accordingly, reproduction, distribution, modification, public communication, transformation, or any other form of use is prohibited without the prior written authorization of SOFGEN PHARMA or the corresponding rights holder. Likewise, the use of trademarks, trade names, or distinctive signs published on the Website without proper authorization is not permitted.

Access to and use of the Website grants the User only a limited authorization for personal and non-commercial purposes, without implying the assignment or transfer of intellectual property rights over the content.

The Website may contain links, references, or access to third-party websites, platforms, or content, included solely for informational purposes or for the convenience of the User.

SOFGEN PHARMA does not exercise control over such external sites or over the information, products, services, or policies they may offer, and therefore does not guarantee the accuracy, currency, or availability of their content.

Consequently, SOFGEN PHARMA assumes no responsibility, direct or indirect, for any damages or losses that may result from the User’s interaction with third parties, including, without limitation, commercial transactions, advice received, or decisions made based on information obtained through such external sites.

SOFGEN PHARMA complies with applicable personal data protection regulations in each of the jurisdictions in which it operates. For Users located in Colombia, the provisions of Law 1581 of 2012 and any other regulations that amend, regulate, or supplement it apply in particular. In other jurisdictions, the corresponding local legislation applies. For more information about the recollection of personal data and the use of cookies, please consult the Privacy Notice available at the following link: https://sofgenpharma.com/privacy-statement

By providing personal data through the Website, the User authorizes its processing in accordance with the Privacy Policy of SOFGEN PHARMA, and declares that the information provided is truthful, complete, and up to date.

SOFGEN PHARMA adopts reasonable technical, administrative, and organizational measures aimed at protecting personal information against loss, misuse, unauthorized access, or alteration. However, the User acknowledges that no security system is infallible, and therefore absolute security of information cannot be guaranteed.

In the event that the User reports or communicates adverse events, side effects, or any information related to the safety of SOFGEN PHARMA products, the User authorizes the processing of their personal data for pharmacovigilance purposes, safety monitoring, and compliance with applicable regulatory obligations.

Likewise, the User acknowledges and accepts that SOFGEN PHARMA may collect, analyze, and report such information to the competent health authorities —INVIMA in Colombia, and the corresponding authority in other jurisdictions— when required by applicable legal or regulatory provisions, in order to ensure patient safety and the appropriate monitoring of products.

Access to and use of the Website does not, under any circumstances, create a physician-patient relationship or constitute the provision of professional health services. Furthermore, the information published does not imply any obligation on the part of SOFGEN PHARMA to provide diagnosis, treatment, medical follow-up, or clinical advice.

The User acknowledges that any decision related to their health must be made exclusively with the guidance of duly qualified healthcare professionals.

To the fullest extent permitted by applicable law, SOFGEN PHARMA shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from access to or use of the Website, including, without limitation, loss of information or data, loss of profits, service interruptions, errors or omissions in published content, or misuse of the Website by the User or third parties.

The User acknowledges that the Website is provided “as is” and “as available,” without express or implied warranties regarding its continuous operation, permanent availability, or absence of errors.

SOFGEN PHARMA reserves the right to modify, update, or adjust these Terms and Conditions at any time. Any modification will be published on the Website and will take effect from the date of publication.

Continued use of the Website following the publication of such modifications will be deemed the User’s express acceptance of the changes made.

The User agrees to hold harmless and defend SOFGEN PHARMA against any claim, demand, liability, damage, loss, or expense that may arise as a result of misuse of the Website, breach of these Terms and Conditions, or infringement of third-party rights resulting from the User’s actions.

In the event that any provision of these Terms and Conditions is declared invalid, illegal, or unenforceable by a competent authority, such circumstance shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

Any dispute, claim, or difference arising from the interpretation, performance, or use of the Website and these Terms and Conditions shall be subject to the laws and competent courts of the jurisdiction corresponding to the User’s domicile or applicable international regulations. For Users located in Colombia, the competent courts of the Republic of Colombia shall have jurisdiction.

For inquiries, requests, or comments related to the Website or these Terms and Conditions, Users may contact us through the official contact channels published on the Website.